What are your thoughts about Implementation & Training?
* What do you expect from the vendor or implementation group?
* What are your responsibilities?

We see this as a two-way street.  Yes, you have to depend on the outside source, but you have to commit to the project.

Also, we feel strongly about training the trainer and preparing customized material - designed around your workflows, not the generic manuals provided by the vendor.  Again, a two-way street - their expertise and your context.

http://www.b2xpartners.com/#!Implementation-Training/c21xo/DA772782-5B76-4540-9A4E-6222B446AC82